ICICI Bank — Request For Close My Current account and Merchant EDC Machine

Address:	Chennai, Tamil Nadu, 600088
Website:	[email protected],[email protected]

Dear Sirs,

Since I am having ICICI Bank Current account past two years in the name of MOON STAR ENTERPRISES. CURRENT ACC/NO[protected] Chennai . Once I opened this account the bank person approach for the facility of ICICI Merchant Service ( EDC Terminal Machine Facility ). I accept the same and paid for the One year full subscription payment. At that time the Merchant Service Field Executive said there is no limit for, you can transact whatever you do business.
After some months without my knowledge they blocked my transactions dated on August 04th 2016 and the amount of rupees 1, 70, 000. That was my unexpected movement of my business the huge amount blocked my account. I enquired the Merchant services customer care. They said, that was the over limit of my transaction ICICI fixed to my business. I shocked and said I don’t have any knowledge about that and ICICI also not informed me the same.
The person who I request this he is not listing my voice. He strictly said, the fund which ICICI blocked we settle you once you finished investigation period of 135 days. Again I was approach ICICI Merchant Services direct visit Chennai office and met the person Mr. Janarthanan and the sales manager Mr. Chandra mouli . They both said to me we cannot release the fund once we hold from our side but we can do the charge back the hole amount of 17, 00, 000 within two working days to the card holder bank. I have given the Charge back request immediately and waited for 2 weeks and followed them. Finally they said we cannot do charge back this amount.
Meanwhile I received the persons from different kind of agencies at my business premises for investigation. Once all their formalities done, I waited the period of more than five months finally I got my settlement amount form ICICI Merchant services. Once conform that amount belongs to my blocked fund of Aug 2016. After 3 days of period I transferred the fund to card holder account since he is also not paid that huge amount his card holding bank past 5 months.
I got call from ICICI merchant services person Mr. Jananrthan dated on 03/02/2017 and some of them conference call with him they all forced to me re deposit the hole amount immediately . the mean while again they blocked my two transactions dated on27th and 28thJan 2017 and the amount of rupees 14, 780.
Again they all call me and force me re deposit the hole fund which we settled your account earlier. After that without my knowledge and permission they debited my ICICI ‘s current account the amount of 33, 047.15 on 04th Feb 2017.
I asked you all the ICICI Baking and Merchant People, this is not a right way to behave customers who having business with you? Every time the way you treated me again and again blocking my funds or debited my funds directly my bank account.
Who gives authority to debited the funds my current account without my knowledge and permission?
I attached this mail final settlement statement detailed report copy which I was received my mail id from ICICI merchant. After settled my funds waiting period of 5 months why you again behave like this. This is not a decent manner to behave the customers having business with you past two years. The period of two years I am not getting satisfied services from you side single time.
I request you to immediately settle my blocked funds of rupees 47, 827 (11, 460+3, 320+33, 047=47, 827). Or else I am going to close my ICICI bank current account, surrender my ICICI Merchant services EDC machine both.

For
Moon Star Enterprises
MID NO: 74479676 TID NO: 88056907
Senthil Kuamar N
[protected].