ICICI Bank — request for reversal of late payment charges on amazon pay icici credit card no. xxxxxxxxxxxx1007

Hi,

This is regarding late payment charges of rs 984.46 levied to me on my credit card no. Xxxxxxxxxxxx1007. Refer attached screenshot.

I had called customer care regarding this and explained to him that i didn't receive last month's statement due to which i forgot to pay on time (Payment was only 3-4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank since dec 2013. Despite all this i was not provided with any relaxation regarding this.

This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response even though it was not my fault that i didn't receive the statement.

So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

Looking forward to your positive response.

Ps: i've also sent a mail to customer. [protected]@icicibank.com. It's been more than 5 days now but i haven't received any reply. My card due date is tomorrow i. E. 04 feb 2020. Rs 984.46 is not a small amount. Pls reverse the late payment charges so that i can pay my dues immediately.