[Resolved]  ICICI Bank — Request for Review of Cash Deposit Charges and Notification Process

Address:

Kurla, Mumbai

Last month, I used the cash deposit machine at my local branch to deposit some money. Before doing so, I asked a teller at the branch if there would be any fees for depositing a specific amount, and I was assured there wouldn’t be.

However, when I checked my statement recently, I saw a charge of Rs 569 on February 17th for cash deposit. When I contacted customer service, they confirmed that this charge was for cash deposit.

I’m disappointed that I was misinformed at the branch and that I didn’t receive any notification about this charge. I’ve been a loyal customer with ICICI for 10 years, and I kindly request the team to review and reverse these charges, or else I may have to escalate this matter to the Banking Ombudsman.