ICICI Bank — Requesting pending from 2 months icici mira road

shr93

from Indore, Madhya Pradesh

Address:

Thane, Maharashtra, 401107

I have a home loan account in ICICI bank since Apr 2015. Recently govt had revised interest rates on home loans. We requested ICICi bank to change interest rates on our existing home loan also. They said we need to pay some amount to imply revised interest rates. We submitted cheque of requested amount in ICICi Mira road branch in mid of Apr-2017. Till now no action has been taken by them. It's been 2 months, they have not even submitted our cheque. We went to the bank 3-4 times, each time they say it wil be done today.

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ICICI Bank customer support has been notified about the posted complaint.

Jun 18, 2017

Updated by shr93 Thank you consumer complaints.in, we received the letter from ICICI bank today with revised interest rates. Thought the matter of irony is that they considered the date of request as 12 Jun 2017, but not the day when actually request was submitted in mid of Apr 2017. When I received this message and went to the bank in Mira road they said that the staff who is handling our request is on leave and no one else is answerable for it. Ridiculous. Worst service and cheaters.