[Resolved]  ICICI Bank — return of funds not processed

Address:

Mumbai City, Maharashtra

Hi,

Clifford here, i had transferred a sum of rs 5000/- to icici bank ac holder manish kumar from my dcb account on 15th aug 2018, since there was a mismtach between beneficiary name and account number the amount wasnt taken into the icici account but kept on hold. The fund has not yet been sent back nor credited to manish kumar's account. Manish asked a guy named anup from the zaveri bazar, mumbai branch about returning the funds, initially he confirmed the funds have been returned, last week he said funds have not yet been sent out, which is highly unethical.
I am really frustrated and unable to understand the level of service icici bank is offering to its customers, multiple followups arent working and bank is using my funds for nearly a month now for their profits. Need someone with some level of responsibility in icici bank who can help.

Details of transaction below-
Your dcb account number 094xxxxxxx1502 is debited with inr 5000.00 on account of fund transferred via neft to mohd display stand c. Kindly note the transaction reference number is dcblh[protected] dt:[protected]:37:47 am ist.