[Resolved]  ICICI Bank — Reversal of 1% Surcharges

Dear Sir,

I am writing to you with complete faith on the system.

I am using my HPICICI credit card for many years. I used to put my petrol only in HPCL bunk. Since I have the HP card there are no service charges charged.

However last month in my statement the reversal did not happened and I raised a complaint on 28th March and the complaint number is SR[protected]. To my surprise customer care team replied that We are unable to reverse HPCL surcharge on your ICICI Bank Credit Card no.XX11 as the transaction is not at an HPCL outlet".

I have shared all the evidences however your team calling out that I did not put the petrol in the HPCL bunk.

I need your support and let me know how should I prove that I had put petrol in HPcL bunk.

Thanks & Regards
Vaid
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Sep 4, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 02, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109559) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
 
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