[Resolved]  ICICI Bank — Reversal of credit card over limit fee

Address:	500076
Website:	www.icicibank.com

Hi I called the customer support for the icici credit card on June 1st 2016 at 1:30 pm and talked to a phone banking representative named Parvez (who also refused to give his employer I'd), about an over limit fee which was billed by the bank and also the overlimt is a cause of the bank billing for a late fee that was my fault as I was hospitalised and cannot pay on time. However I asked for the removal of the late fee as a one time courtesy and also wanted to speak to a manager on the floor to see if they can remove it as he aid cannot re!I've it attime and I need to call them again on the customer support number which is not a toll free and alsohewas not sure if the overlimit fee can be removed. But the agent refused to transfer the call to a manager and also said A Manager cannot help me with my issue. How can a agent says that a manager cannot help me without transferring the call to the concerned manager when I asked to transfer