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[Resolved]  ICICI Bank — Reversal of payment

I am account holder of icici branch, phase 5, mohali. i made a transaction of 50, 000 on december, 2021 by mistake in someone else account through imps. and raised the complaint within half an hour of the transaction. its been more than 23 days and i am still waiting., y complaint number is SR[protected]. I regret being a part of this bank. they always charges high amount for every service even when their services are zero
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Jan 18, 2022
Complaint marked as Resolved 
bank is asking me to wait for 40 days as the payment has been done through imps.. but what i am asking in every mail is where the procedure went between these 24 days? what have you done on these 24 days. bank is not calling me.. i am calling to customer care every day..i am the one who is mailing them.. email id is [email protected] i am mentally getting harrassed... i have made an transaction of 50, 000 by mistake not even branch manager and branch emplyees have helped or called
ICICI Bank customer support has been notified about the posted complaint.
Jan 18, 2022
Updated by [email protected]
why complaint is market as resolved when it is unresolved?
Verified Support
Jan 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910806) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jan 21, 2022
Updated by [email protected]
My payment still has not come
Jan 22, 2022
Updated by [email protected]
even you just closed my case without even refunding my amount..you guys are just haarrassing nothing else..i dont know what kind of bank is this ..call me or i will go to ocnsumer forum...the bank did not even had a word with the beneficary who is ready to give the payment bank
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Resolved my complaint withing 24 to 36 hours

Thank you ICICI Bank
what the hell, , how can you close my request when i did not even received the amount... worst bankl
udul

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