[Resolved]  ICICI Bank — Ridiculous behavior of banking staff

Address:

Meerut, Uttar Pradesh, 250110

Dear icici,

Your branch at pallav puram meerut has the most atrocious behavior of banking with its customers. They are giving preference to the customers whom they know in advance and are accepting their bank transactions in between, while hundred other customers are waiting outside for their number to come. Also, they talk to the customers in the most ridiculous manner. They are taking the old notes from the customers they know without any proof of identification, and are harassing the customers whom they don't know personally. Everyday, they are asking for different documents for the depositing of old notes, and even asking different documents from different customers. When asked about the reason, they are showing arrogance to the customers and are just telling them to move off from the bank and that they are not responsible to do any work of the customers. I hold a joint account with my mom in this branch and the cashier spoke to my mom (An old cancer patient of around 67 years age) in a very rude manner that he won't deposit the amount, inspite of my mom was carrying the passbook with our photographs attested by the branch itself. Your people were so rude and abusive that we have to raise our voice, but at the end of the day, with the demonetization of money, customers are at the mercy of these stupid bankers. My mom have to say sorry with no fault of her to the person, as he was so rude to ask her to do so, otherwise he wont deposit the amount. Also, above that he was telling us that the bankers are working day and night for this situation, but would like to understand are we responsible for this? They are doing their duty, and would like to mention that, they are lacking in that too.

Its the general situation with the icici pallav puram branch in meerut. Even before the demonetization, they always had a tendency to pick up the faults in the customer and used to ask them to leave without getting the transactions done. How could a cashier can use an abusive language and ask me to move out from the bank and telling me - (Ab aapka kaam nhi hoga, niklo yahan se". What a language spoken by icici people. Hats off to them.

Congrats to the entire icici team for making an old lady say sorry to the icici homebranch people for depositing her own money in her own account.

Regards,

Rashmi