[Resolved]  ICICI Bank — rude talk of the employee at icici ambattur

To the person in-charge of bringing about a change in the staff quality,

Respected madam/sir,

Your staff manager at ICICI Ambattur Mr.Madan spoke in a very rude manner to the customer on call today. For a single EMI due he spoke and didn't let the customer get a chance to explain their stand. If this is the quality of staff you have, this is nothing short of harrassment. He said it's public money and spoke rudely. The customer explained that due to a sudden heart issue there is a prolonged constraint on the finances which however they are trying to sort out. For this your staff spoke in a rude manner. And cut the call while the customer spoke. The entire call is recorded by the customer.
The bank should really get down to the basics of training their staff on how to talk to customers. If they continue this tone of talking, it brings down the banks identify and name. But I must say Mr.Vasanth from the same branch who also communicated the same message, was very polite and we'll mannered. I appreciate his skills. Hoping the staff are better trained on how to speak and someone teaches the staff not to harass customers in the name of meeting targets!