[Resolved]  ICICI Bank — Salary Account Blocked for credit card

Address:

New Delhi, Delhi

Dear Sir/Mam, I am having a salary account in ICICI bank and a credit card 5176 **** **** 8013 from ICICI bank. I have this account for past 12 years and the credit card for past 8 years. There are no hassles in my dues till date. I was unable to pay full balance of my credit card since last 2.5 years as I lost my job and was not in a position to pay full blanace. I had 2 cards & 1 Personal loan & 1 car loan from ICICI Bank. I paid off the Personal Loan, Car Loan and 1 Credit Card but unfortunately I was unable to pay off the second card. I want to bring to your notice that I had done many transactions in last 6-7 years through this card and have already made payments more than my transsactions. Still I have been getting harassing calls to pay dues on the card which are basically the bank interests & service charges. As on date they want me to make the payment of Rs 74593/- . I fail to understand that how has such amount come up in my account. I am comletely avoiding to do any transactions, and continously paying minimum amount every month since last 1.5 years, but dues are increases month by month i don't know how they calculate interest and service charges. As per my understanding, i am only responsible to pay those amount which are related to my transactions which i did, but if bank added extra interest and service charges to my card and build a huge dues on my head, then it will definelty impact on my relationship with the bank. Can ICICI bank SEND me a report including the entire transactions and my payments made on this card from first day to till date? I am sure, i made payments more than my transsactions. And whatever the dues bank showing to me are just interests and service charges. Last week I found the balance amount of INR 74593 is added to my bank account as negative balanace which eventually blocks me accessing any funds available to my account even for any emergency purpose. I dont have any direct debit instructions provided to the bank but still they added to that. When I contacted the bank they forwarded me to collection agent and she replies thats the guidance they got from RBI ( to add the amount to savings bank account) where they are two different instruments. This is like straight away encroaching your land just because you have some dues. And in a scenario of tight financial postion it just blocks even the basic finance you need for emergency purpose. Now the collection agent says that card is completly blocked and unless I pay INR 74593 to the salary account it wont be released. Any amount that comes into my account will be grabbed for the charges. This is the case for some one 1) Having relationship with the bank for more than 12 years. 2) Holding the credit card for more than 8 years and extensively used it which benefitted the bank. 3. Holding a demat account for more than 10 years and extensively used it which benefitted the bank. ICICI Bank receieved around 2 lakhs as brokerage from my demat account. I lost around 7 lakhs in shares in last 10 years and big amount goes to ICICI Bank. 4) with salary account called "Privillege banking". 5) Done many transactions in last 6-7 years through this card and have already made payments more than my transsactions. 6) Need a report including the entire transactions and my payments made on this card till date? 7) with no direct debit instructions from savings account. Not sure how some one can link my salary account to a credit card. I heard case where credit card issued against fixed deposit, but not salary account. And it seems RBI guided for this behaviour. I asked them to raise a compiant with salary account as i havent provided any instructions for this debit, but the call centre refused as they dont have any category underwhich they can raise the complaint. Easy way to avoid registering compliant. I have been getting harassing calls from the agency asking for the money, they have been abusing my Parents, my wife and my Kids. I am quiet worried on this and would want you to help us on this. I lost my job and don't have any other income to pay your false dues. I am a heart patient; my family is being bothered and harassed by your people. I have already paid whatever I could to ICICI Bank through my credit cards, personal load, car loan, brokerages from my trading on demat account and would not be able to pay anymore. I hope this letter of mine would be taken seriously and I would be helped in some or the other way.