[Resolved]  ICICI Bank — Salary Account Frozen without notification

Address:Dindigul, Tamilnadu

Hi,

I'm having a salary account with ICICI bank. Last week suddenly, I was not able to do any transactions in my account. When I called the customer care number, they informed me that my account was frozen and I need to visit the nearest branch to get it resolved. So I visited the ICICI Dindigul (Tamilnadu) branch. There they informed me that on notice from the income tax department, my salary account was frozen. Since I'm a salaried person, my company is deducting all my taxes from my salary and it is getting paid regularly. I also filed the ITR till last financial year. When I checked income tax portal there is no tax dues on my PAN number and also there is no tax demands. I also enquired in the income tax office as well. They also confirmed me that there is no pending dues on my PAN. I informed the same to the representatives at the branch as well. I'm asking the branch to provide me the notice/court order based on which my account was frozen, but they are not able to give me till date. It's been a week now and still I'm not sure why my account was freezed. Can you please help me in getting the court order/notice from the IT department
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Oct 18, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cwvh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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