[Resolved] ICICI Bank — savings account family account linking request not processed

Adi Manjul

from Bengaluru, Karnataka

Feb 3, 2018

Address: Pune, Maharashtra, 411009

Website: www.icicibank.com

I have requested to delink my family savings account and convert it to a general savings account. The requests were submitted twice, once in july'17 and another on 23.01.2018. Both the requests are not processed.
I have been charged against familymab for rs. 1416. That refund request also not processed.
Nobody knows as what had happened to the old request that i submitted. Fortunately the branch people are able to find the jan'18 request.
I need the request to be processed at the earliest.

The branch people have been dragging me for more than a year and are still not able to give me a proper solution on how to stop getting monthly deduction for familymab charges.

Also, sometimes your customer service on email confirms me that my account is a general savings account and i need to maintain only 10000 as minimum balance. And the next time they send reminder that my balance is below 30, 000.

Please once for all settle this issue. The service received in this regards is totally unsatisfactory. There is no means to track that request online. Everytime they ask me to visit the branch.

Was this information helpful?

No (0)

Yes (0)

Mar 7, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 03, 2018

Updated by Adi Manjul FYI: All the accounts linked to my account have already been closed as suggested by your branch representatives which did not work. Only after that they came up with this form of delinking.

Verified Support

Feb 03, 2018

ICICI Bank Customer Care's response Dear Adi Manjul,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r7ci) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 15, 2018

Updated by Adi Manjul I sent a mail to mentioned mail ID on 4th Feb. They asked me to wait till 13th Feb for the update.
I didn't receive anything till 14th Feb., So sent a reminder.
Then they are replying that some member details and sign is required on the form. I have already submitted completed and duly signed form in January itself.
I don't understand why this request cannot be tracked online. How many times do I need to visit your branch.
Also meanwhile again Rs. 708 deducted from my account. Why do I need to take so much pain just to get my money back which was deducted by your mistake.
ICICI people are so much behind us when it is about opening new account or new schemes. Why can't they be prompt in resolving customer issues.