[Resolved]  ICICI Bank — Savings Account opened as Zero Balance, but mab charges have been deducted

Address:

Raipur, Chhattisgarh

Dear Sir/Madam, I went to ICICI Bank, Choubey Colony, Raipur Branch for opening a PPF Account on 11/10/2014. There I met with Mr. Vaibhav, an ICICI employee working there. As I didn't come with my cheque book of ICICI account, he told me about another Zero Balance Account, where no charges will be deducted on having a zero balance. In return, a PPF Account will be linked with this account with monthly deposit of Rs. 1, 500. On his guidance and assurance, I agreed to open another account. He immediately provided me the New Account Welcome Kit with Savings Account no.[protected] and Customer ID[protected], and in return taken Rs.20, 000 in cash from me for opening the account. He told that I can withdraw the whole amount leaving Rs. 1, 500 for the PPF Account behind, once the account is activated. In addition, he had also taken a Rs. 1, 500 cheque for the opening of PPF account. The account was activated in a week, and I had linked it with my previous ICICI account[protected] on internet banking. I also done fund transfer of Rs. 18, 000 from the new account. But the PPF account was not linked by that time. I reminded Mr. Vaibhav about this occasionally. Yesterday only, while checking the account balance of the new account, I came through that Rs. 280.90 has been deducted as MABChgs-Nov14+STax 30.9, which refers to minimum account balance charges. I immediately informed this to Mr. Vaibhav, who said that he will do the needful immediately. But, till now I have not been updated about this issue. Moreover, my PPF account too has not been activated and linked till now. My request is kindly let me know whether my new account as mentioned earlier is zero balance or not. If yes, then please return the MAB Charges to that account, link a PPF account with that and inform me about this. If no, then also inform me so that I will close my new account and will open PPF account with some other bank. Thanks and Regards Virendra Kumar Pal M-[protected] Raipur, Chhattisgarh