ICICI Bank — Security guard misbehaviour and snatching of my card

Address:

Indore, Madhya Pradesh, 452010

Myself Pooja Jain, i went to Vijaynagar area scheme number 54, Indore city icici Atm today around 5.30 pm .As soon as i entered Atm there was a white chair, Atm machine and nobody around, a minute later security guard came in and sat in that chair inside of Atm, meanwhile i inserted my card and entered information to get my savings details and got its receipt and my phone rangs n post collecting my receipt i answered the call just to say i will call later im stuck somewhere within no tym he reacted rudely and said "phone rakho Madam ye koi jagah hai baat karne ki"
I ignored him as i was getting late for a meeting, further inserted card for withdrawal of some money but atm machine got stucked and was not responding, i was about to give it a second try where he got restless comes to me and said "aisa thodi karte hain, sidhe dalo usme", i said " muje pata hai kaise transact karna hai aap baith jao" but he further snatched my card and tried to swap on his own and again to his surprise machine didnt responded and he said stupidly and arrogantly" ye toh machine hi nhi chal rhi batao jao ab".
Please explain me how this creepy security guard got right to snatch the card and behave so rudely with its such an offensive matter !! i appeal and urge you to take action on this matter and rectify it asap.