ICICI Bank — Security threat during online transaction from icici saving account

Address:	Lucknow, Uttar Pradesh, 226010
Website:	www.icicibank.com

My A/c No. with ICIC Bank[protected] Mobile-[protected] Email-swt.[protected]@gmail.com Hi, I was trying to book a ticket on IRCTC.CO.IN today, 4th Jan 2016 through ICIC bank saving account. However the transaction was requiring an OTP but I got it very late and by that time the IRCTC session got expired but when I checked my ICICI account its showing a successful transaction of Rs. 454.35, for which I did not received any communication from ICICI though email/sms that I always receive. If I would not have checked my account I must not be aware of this transaction. Whats threatening me is that how the transaction can happen without OPT. Now the customer care is saying that it must be a technical error. Then what is the use of the security parameters, i must have happened in the past as well and could not be aware of it as i can see such transaction only once i login my account. For other successful/failed transaction i receive the mail/sms. I booked three successful tickets though ICICI post this and later checked my account and it was showing 4 successful transactions. Please do help me out as i am still in shock and not satisfied with the ans from the customer service. in the image you can see today's transaction of 4th Jan 2016 of the amount 454.35 rs.