[Resolved] ICICI Bank — SMAB Charges-ICICI | |||||
I am having bank account in ICICI Vasundhara Enclave branch and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges on several times. I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Was this information helpful? | |||||
Jan 7, 2017 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Dec 07, 2016 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||||
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