ICICI Bank — (sr[protected] amount dispute happened on feb 17 with out my involvement from my account.

sumankarepudi

from Hyderabad, Telangana

Address:

Mahbubnagar, Andhra Pradesh, 509301

Dear sir

My nane is suman karepudi

I done a transaction of 30000 on january 11 from the merchant bhuma by using my icici debit card.But after that i have not done any transactions from that merchant.But again on February 17 30000 amount is been deducted from my account.And i rised a complaint in icici bank with SR NUMBER (SR[protected].

But the response from the customer care people is that same transaction happened on jan 11 was claimed two times from the merchant.But as per merchant response his account is only credited one time.

But i am not getting any proper help from customer care people.

Please help me about my 30000 dispute happened on feb17.icici bank is delaying the investigation since 2 months.

Please help me.Service request number is SR[protected].

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ICICI Bank customer support has been notified about the posted complaint.

Apr 17, 2017

Updated by sumankarepudi Complaint is not yet resolved.And the response from customer care is not in a proper way.please help me in resolving my issue.

I already submitted every reply from merchant also.

Apr 20, 2017

Updated by sumankarepudi Sir please take a action on this .

Customer care people are not at all taking responsibility as i given complaint on feb 17 .still no prior resolution .please do a auick action on this issue.

Apr 30, 2017

Updated by sumankarepudi Still not getting any clear updates ..all they saying is wait for more time.even they are not responding timely.All are so dissopointing things.please help me.