ICICI Bank — Sr[protected]

Hello,

I am 65 years old having account in ICICI Bank. The monthly interest for my FD [protected] is not being credited since 2 months July & August 2020. May I know the reason? The TDS is not applicable as 15G is already submitted. I have been contacting the customer care number but they said they will come back but never did. I am keeping on calling the customer care but they have no idea about why my interest is put on hold.

I went to the branch today and they said I need to contact customer care. I called them and they said it is in process since 3 days but no resolution yet! Is my money stolen?? Please let me know the details ASAP.

Regards,
Nirmala