| Address: | B094, New Town Heights, Sec - 86, Gurgaon, |
Ref my (A/C No.[protected]
I have multiple accounts in your bank, personal & family saving accounts and current account for business.
I am facing problem with your staff's behavior and her casual approach in ICICI Manesar Bank branch. I went to branch on October 14th 2022 to resolve my eNash connectivity problem. I met with Mrs. Gitika Bassi (window staff). My account was not getting connected with DHL for eNash service. I have explained her the issue but she says not familiar of these type of services. DHL staff was also trying to explain her and requested to find out solution from back office support team. I sent a mail on 17th Oct requesting her to resolve my issue. She told us to resolve in couple of days with the help of back of team. During the my next visit on 17th Oct she was on leave. She didn't replied to my mail. I have tried to reach on phone but unfortunately she never bothered to pick my call. I have made more than 10 calls between 18th, 19th, 25th and 27th. Finally i have to visit bank again today (27th) Non transaction hours at 3.30PM. She kept me sitting for 15 min & than she replied me casually as DHL have to visit main branch with the documents to resolve by themselves. I find solution as to move the buck on other's table. Very casual and Poor approach to deal with customer. I became upset as she don't bother me and my time has no value for her.
Bank need to entertain customer with full attention and staff behavior with the customer should be highly attentive. I have explained you the whole issue today and requested for a stern action against her.
I am also trying to reach out to the top management of ICICI bank and expect action must be taken.
Please update me after resolution.
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