ICICI Bank — Standard OTP alert | |||
Hi Team, I wonder why ICICI bank is following two types of OTP notification message. TYPE 1: You have initiated a txn of INR xxx at XYZ Party on ICICI Bank Card XXXX. OTP is 000000. DONT SHARE IT WITH ANYONE. BANK NEVER CALLS TO VERIFY OTP. TYPE 2: You have initiated a purchase transaction on your ICICI Bank card xxXXXX that needs an OTP. DONT SHARE THE OTP WITH ANYONE. BANK NEVER CALLS TO VERIFY OTP. The OTP is 000000 and is valid for 15 min. The OTP is confidential and you are responsible for safeguarding it. Ideally banks should know the transaction amount and grant permission. But in 2nd type of online transactions amount is not specified so consumers getting confusion and online traders some time taking additional money. Banks must mention the final amount and corresponding OTP in their sms. So second type OTP notification is baseless and it can lead to many fraud activities. Thanks, Nagarajan. K Was this information helpful? | |||
ICICI Bank customer support has been notified about the posted complaint. | |||
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