ICICI Bank — Surcharge getting deducted

jalpam

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	ICICI bank

I am facing issue of surcharge getting deducted from my account when I am using my card in some outlets like for petrol or MSRTC bus service, this is a ridiculous experience with ICICI bank where I am charged for using my own money.

Government asking us to use card but on the other side I'm getting charged for fuel refill which I noticed recently, 11. 50 on each refill . If ICICI bank is having tie up with HP petrol pump then customers using HP petrol should be given some benefit or reward rather than charging customers who are using some other petrol pumps.This is a kind of boundation that if you are an ICICI customer then you need to use HP outlets only because we have tie up with that. People have different preferences what is good for their vehicle they will do refill according to that and not according to banks tie ups.

If this will continue I think good decision would be to stop using ICICI bank services and start using other banks who don't charge anything for using your own money and impose boundations on which outlets to use for what . I am using ICICI services from so long . Also, I have housing loan with ICICI but this time it was very disappointing seeing surcharge getting deducted and even after speaking to customer care executive they are not having any valid proper answer or resolution to the issue.

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ICICI Bank customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by jalpam As per information provided by you,

"We inform you that the fuel charges will be levied to Savings account if the debit card is used at petrol pump. However, as per Government Policy these charges will be reversed into Savings account in 15 working days from the date of debit."

I would like to draw your attention that fuel surcharges has been levied to my account many times and I have not got reversed amount for any of the surcharge deducted and it has been more than 15 days it was deducted. I also spoke to customer care executive and they were not able to give any explanation or reason of why is this getting deducted and when will it get reversed. Is it that every time I need to write a mail requesting to reverse my surcharge amount.

Could you please let me know the tentative date when I'll be getting reverse amount of all my surcharges deducted.

If needed I can provide you with he details of surcharges deducted.Kindly Resolve the issue asap.
Primary: Jalpa Barsaiyan