ICICI Bank — tax saving bond-022005-tsb-one

ICICI Tax Saving Bond-022005-TSB-ONE
Bondholder No[protected]
Certificate No 97397

Allotment date 05/05/2005
Due Redeem year 08/04/2010
No of bonds allotted 6 with a Face Value of Rs. 30, 000/-

I want to know
1. The status of this bond
I tried with local branches of my city but the bank personnels were either ill-informed themselves or non-cooperative.
and
2. Procedure to redeem it.
Meanwhile my mailing address is changed and the given bank a/c was also changed during the conversion of the SBI into core banking system.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (762120) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 02, 2019
Updated by H Lepcha
After the intervention and sending a notification by the "Consumer Complaints" to the ICICI an email is posted by the Consumer Care of the bank to send my concern quoting the UID allotted to me.
This email appears as equally elusive as evasive. Please check the email address:
[protected]@icicibank.com

The name or identity of the email addressee is given within braces and the same reads "protected".

What to make out of such responses from the ICICI?
Regards
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