ICICI Bank — Telecaller related

ravikumarpc

from Hyderabad, Telangana

Address:

Bangalore, Karnataka, 560078

I received a call today at 4 pm from Tel [protected] from Delhi region. Person introduced as personnel from icici bank and informed that u had around 4000+ payback points from my earlier transactions and had got expired and he will put it back to my account and I require to verify the credentials. He asked for debit card expiry date and I flatly refused to disclose.He started raising his voice and said he will nullify the payback points and make it zero for which I asked him yo send an official mail for which I shall reply.
My complaint is whether this is an authentic call. If so the caller doesn't have basic sense if speaking.
If it is authentic, why such a thing requires our confirmation? It should be directly credited ...

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

Regards,
ICICI Bank Customer Service Team