[Resolved] ICICI Bank — timed out money not received

Arch14

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 401209
Website:	icici.com

Dear customer, imps txn ref xxxxis timed out at beneficiary bank on xxxx...

Above message was received.

The said amount is deducted from my bank account but not credited in the beneficiary account.
I had made 2 transactions about the same time, but have same problem.

Both of the transactions amount has not been received back in my account.

It's been more than 14 hours.

Please help

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May 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4zzi7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team