In the process of purchasing a resale flat, I have already made a payment of 14L and 19L to joint sellers using net banking. Then after few days, I tried to make a payment of INR 2L to society account, my transaction was declined citing security reasons.
I connected with customer care - First time, I got a response from IVR that there is NO LEIN on my account. Second time, I luckily got to talk to customer care executive (lucky because IVR always puts me in a dead loop) and they informed me that there is a technical issue which is being worked upon.
I had also emailed customer care about the same and they responded that the transaction was identified as Suspicious and I have to try after 24 hrs. I tried as guided, but it failed after 24 hrs as well. I was not given any reason for marking the transaction as Suspicious.
Additionally, I tried to make small payment to other payees that I had already added, those transactions also were declined.
Making these transactions are really time critical and I might have to pay some penalty as I missed the payment window.
I am not sure who to approach to as I got 3 different responses from 3 different channels. No one has given any resolution yet except the wait time for 24 hrs which did not resolve my issue.
This is really pathetic from a bank having operations across the nation.
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