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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23740

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14271

Unresolved

9469

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 3

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I received a call from INDO SHOP, where they claimed to be from the service department and informed me that ICICI cardholders were eligible for an offer, including a discount card and a gift. Despite my clear refusal, the representative insisted that the offer was non-optional. She threatened that even if I didn’t agree, I would still be charged on my ICICI card, and I would have no choice but to pay the full amount. She assured me that...

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I am having a credit Card from last 4 years, all these years i have paid on time, but from last one year after my maternity leave i lost my job, so even many medical emergency at home my mother in law hospitalized and expired and now my father in law has hospitalized from last 6 months facing lot of financial problems to pay the dues, and these collection people torturing and forcefully made me to settle the card, even i asked time and asked...

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Address: ICICI BANK CREDIT CARD DEPARTMENT

Dear sir,

I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

Regards
Girish n sawant
Contact number [protected]

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Address: Bengaluru

There is almost 10 times 590 Rs deduction in my account today. This has happened lot of time before i need the clarification on this. Provide the refund....

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I got a wrong deduction of Rs30/- though I have not used the toll on the specified day.

email message from the bank as follows:

our ICICI Bank FASTag linked to Vehicle No. KA04MN3958 has been debited with 30.00 on[protected] at 12:33:13 for Toll Charges at [protected]@Km14+825 toll plaza....

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I have swiped an ICICI credit card for travel purposes, however recently I came to know that there is a. MARKUP deduction from my account. There was no prior intimation from the bank, nor an email.
Without informing how could you proceed with the deduction???
Was there any agreement or any contract signed by me???
Why don't the banks intimate the customers while opening the account, especially with international transactions????br...

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Address: 1-10-27/34/a/1/y, prakash Nagar, begumpet, hyderabad 500016

Hi Team
There has been an unknown autodebit in my account worth ₹5, 110.
The entry is named ‘ATD/Auto Debit CC0xx5798’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asapppp??????? This is very frustrating, i have never opted for any such auto debit facility. please resolve this asap.
br...

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Deduction of Amount 1399 for PPL/WPP_SR[protected] Renewal of Policy is being deducted from my Saving Account.
Earlier also raised this Complaint Vocally in ICICI Bank and they said it won't be deducted from next year but still it has been deducted.
It is been deducted since last 4 years.
So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the...

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POSDEC Charges on 29-Dec-2024. These charges are unwarranted and i have never been involved or been suspicion to a fraudulent activity in 10 years of relationship with ICICI Bank, these charges are deducted without any warnings whatsoever. This is extremely painful. Kindly reverse the charges.
emailID: [protected]@gmail.com...

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ICICI Team,

I am writing for reversing the dp charges which you have charged.
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 757.17rs. on 25.12.2024 Even...

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Address: ICICI Bank, Syno 103/3, CCH7+C9M, Near, Road, Nellikeri, Kumta, Karnataka 581343

Hi there

I am writing to bring to your immediate attention a critical issue regarding my gold loan account number :[protected]. My loan became overdue, and an amount of approximately ₹2 lakh was deducted from my savings account. Following this, my account was closed. Although I was out of the country and lost track of the loan, I have consistently paid the late fees, penalties, and other charges. Despite this, the bank has...

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Address: GUJANATTI TQ MUDALAGI BELAGAVI KARNATAKA-591312

My name is Ravi V Gangannavar.today whene i checked my net banking statement i could find that many unknown transaction has happened on multiple days.eg.VIN/APPLE COM/A 10/12/2024 .but i havent done any transation also i dont use any apple productecs or Any games or Any subsriptions.without my otp how this happened. i have almost 2856 Rs.please cross check and revert my money back.at the earliest...

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I had received a fraud transaction on OCT 1st 2024 and have disputed with the bank and received an email today after 60 days that amount has been reversed but when I called the bank to confirm they are saying it is rejected without a clear explanation why. I was not informed that the Service request (SR[protected]) has been closed and am still not clear on the status. I called customer care and they said they will transfer the call to customer...

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Address: Ghatkopar East, Pant nagar branch

COMPLAINT AGAINST MR.NITIN BETKAR AND VISHAL PAWALE

Dear Authority,
It gives me extreme disappointing to highlight the behaviour of Mr.Vishal Pawale, who is a disgusting employee, who never answered my calls and when answered, was extremely rude and arrogant.
With no service and cooperation, Vishal Pawale was unprofessional and ill-mannered.
Please find the attached screenshot of the call history the number...

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Address: Bangalore

On 24th Oct, I had deposited xxxx cash using the cdm machine at the ICIC xxx branch. I was mentioned no charges if I deposit the stated amount. So, I proceeded to deposit the said amount. At this month end when I was checking my statement, I found a charge of around 2, 864 INR was debited from my account.
I contacted ICICI customer care and was informed about the cash deposit charges.
Firstly, I would like to understand why...

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Address: Baner, Pune

There was a deduction from my ICICI Salary account with transaction remarks saying 'EBA/PUR_EPRIME999/20241118' and the amount is Rs.1178/- which is a high amount for me, and I should be informed before deduction of same amount. I was never informed if that is a huge brokerage cost that I have to pay as brokerage for demate A/C. And also I never given my consent for opening of the demant account through my salary account.
br...

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Address: Vasai, palghar-401202

My ICICI bank account is freeze and when I visit the ICICI bank branch they not find the reason why my account is freeze they say visit base branch which 1200 km far from my location, my 4500 is stuck in my account please transfer my money to another account...

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Address: Gurugram

On November 5, 2024, I registered my HDFC Bank account with ICICI iMobile Pay for UPI transactions. However, due to issues with the user interface and other problems, I have decided to deregister my HDFC Bank account from the app. Unfortunately, I have found that the iMobile Pay app does not provide an option to deregister my account. Additionally, the customer care number provided has been unable to assist me in resolving this issue.br...

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Address: Ward no. 1 transit camp rudrapur

I have raised complaint for the same issue.
My money also deducted from my bank account AD of bank bflf and nach crgs kindly give me the details clarification. Total money 10592 ....

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I am writing to raise a formal complaint on ICICIBANK regarding an issue I have been facing while trying to transfer funds to a school trust account. Despite multiple attempts, I am consistently receiving the following error message:
"Transaction declined due to security reasons. Please contact the bank or customer service."
Its a old account as a payee, and the transaction has been continuously declined. I have already...

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