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ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 63%
16711
COMPLAINTS
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1749
down
693
up
696
down
393

Phone:
Phone:
up
797
down
417

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


Customer satisfaction rating
63%
Complaints
16711
Pending
1243
Resolved
9672
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank related photos (4228)

ICICI Bank Complaints & Reviews

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Hi Team,

I am Ganesh Shende. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL O CT-20

DMC/IN[protected] DP CHGS TILL O CT-20

I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.

I need justice and my money back immediately.

Complaint Status


[Jan 12, 2021] ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a8f7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team   

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    Hi,
    ICIC bank had debited Rupees/1899 from my account for the CPP plan yesterday for the activation of plan.I was...
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    My account was debited Rs.199 for no apparent reason. The following message was received:

    Txn of INR 199.00...
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    Dear sir,
    I have been levied ECS charges on my account due to insufficient funds in account in JAN 2021 I had deposited 5000 on 11-Jan 20121 and my account was reduced to 252

    I have been charged 590 RS 9 times for ECS Returns in 2020 towards health insurance plan to be paid monthly EMI

    Complaint Status


    [Jan 12, 2021] ICICI Bank customer support has been notified about the posted complaint.
    Account number :[protected]
    Name Rakesh Mahobia
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team

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      I have been trying to login online userid as well as mobile number, which asks for otp sent on my registered mobile number....
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      Rs. 1899 was deducted from my icici savings account for new policy wa privilege oneassist which I did not requested for. I want to cancel this policy and want my money to be refunded.
      request no: SR[protected] dated 12-jan-21.

      Complaint Status


      [Jan 12, 2021] ICICI Bank customer support has been notified about the posted complaint.

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        An unauthorised transaction took place on 12th Jan 2021 from my ICICI bank account. I was confused and checked my bank account...
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        Account number[protected] IFSC: ICIC0001580
        Amount: 200, 000.00 IMPS ref no:[protected] Date:10.01.2021
        Message received: Dear Customer, IMPS Txn Ref[protected] for Rs.200, 000 is timed out at Beneficiary Bank on 10-Jan-2021 20:36:15. Txn status will be updated by Bene Bank in 3 working days.
        Transaction Success but Beneficiary account not credited yet

        Complaint Status


        [Jan 12, 2021] ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a7s7) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I haven't received my amount neither in beneficiary bank nor in mine bank account. This is a large imps transaction which should been resolved in precise time but still i am getting mail stating this would take 40 days. what kind of service is this.

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          My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:31/12/20...
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          Dear sir i m data ram my card no is [protected] icici bank pay dicrect prepaid card tration date 10/01/2021 amount is 5100+1000+200+300

          Complaint Status


          [Jan 11, 2021] ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team

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            I used my credit card for Annamalai university counselling payment on 28th Oct 2020 through eazypay payment gateway, For B.Sc...
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            Ipo applied : MRS BECTORS
            Application method : upi mandate through icici bank
            Blocked amount : 108000

            Issue: money is not being released by bank which was blocked for ipo mandate request

            I have applied for MRS BECTORS ipo and given upi mandate through icici bank. As per the ipo dead lines if the shares are not allocated the money should be released on 5 January 2020 in my case some shares were allocated and amount deducted but the rest of amount was not released by icici bank. They kept blocking the money after 5th also.

            Complaint Status


            [Jan 11, 2021] ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5lo) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team

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              I am raising concern 3rd time regarding the same as the ICICI customer care hasn't even connected to get this resolved.br...
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              I have not applied for Expression debit card. Suddenly I received information about money they have debited from my account. Please cancel the card and refund my amount.

              Complaint Status


              [Jan 10, 2021] ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5lv ) in the subject line of your email. Our official will assist you.

              Regards, ICICI Bank Customer Service Team

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                Hi,

                I am not getting responces from icici for the previous complaints lodged.

                Complaint Status


                [Jan 10, 2021] ICICI Bank customer support has been notified about the posted complaint.
                Applied the fast tag on Dec -12.. money has debitted from my account 502.

                I got this acknowlegdent of registration,

                Dear Customer, Your ICICI Bank FASTag account No. 23748958 has been activated on 12/12/2020 18:20:08

                I have not received the tag yet and When I try to login or register on site, it says the mobile number is not registered and account is not active.

                Can I get refund

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                  AN AMOUNT OF RS : 99/- was deducted from my ICICI account with the name of VSI*WWW GAANA C I didn't authorize this transaction by any means . PLEASE HELP ME TO REMOVE THE AUTODEBIT .
                  Request to remove Auto Debit under VSI WWW GAANA

                  Complaint Status


                  [Jan 10, 2021] ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team

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                    We have received msg from my ICICI bank AC Txn of INR 99.00 done on Acct XXX*** on 09-JAN-21.Info: VSI*WWW ZEE5 .
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                    Dear Team,

                    My account debited for Rs. 590 due to maintaining amount of EMI. Kindly clear the policy to understand this fraud system and policy.

                    Complaint Status


                    [Jan 09, 2021] ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a30b) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team  

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                      Please provide clarity on why there has been quarterly deduction of Rs 590 Rs with ECSRTNCHG as a transaction remark? I am unable to trace the reason for this deduction.

                      Complaint Status


                      [Jan 09, 2021] ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hp) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hp) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   

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                        When I withdraw the money from ICICI bank and didn't get notified about the charges from ICICI person and also, didn't get any message till date about the chrage unfortunatly I check the statement and found the charges like

                        cashtxnchgs-branch-oct20+gst XXX amount
                        cashtxnchgs-branch-sep20+gst XXX amount

                        No other bank did these kind of charges, These should be the RBI rules and when it's applied? If RBI rules then why they're not charging. If those all are my money then why should they're charging?

                        Complaint Status


                        [Jan 09, 2021] ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a2hj) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team   

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