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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 2, 2026

Complaints 23783

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14308

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9475

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 3

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In the process of purchasing a resale flat, I have already made a payment of 14L and 19L to joint sellers using net banking. Then after few days, I tried to make a payment of INR 2L to society account, my transaction was declined citing security reasons.
I connected with customer care - First time, I got a response from IVR that there is NO LEIN on my account. Second time, I luckily got to talk to customer care executive (lucky because...

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Address: India

Website: www.icicibank.com

Deactivated Bank Account ID's...

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Below is the home loan I taken from Icici Bank, without any due I'm paying EMI's towards loan, last time.. RBI reduced in March 2025 for 0.25 ROI & in June 0.50 ROI,
But ICICI bank not applying these reduction on that month, 1st reduction they are telling starting from Aug 2025, for 2nd reduction they sent mail saying it will be from Sep 2025, this is really not acceptable, ROI should impact from mentioned month, I need...

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Address: India

I have a salary account with icici bank since 2012. This bank is the worst. My account is getting auto debit in the name of Adbledesk charges 590rs. This month auto debit of 10k was done. In the month of May 15k was debited. I tried to contact customer care but in vain. Iam very helpless. I want to take this matter in court. Iam in depression as the moment i get my salary it get all deducted. Please help
Please help. The bank is not...

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Address: 33/b, Raja Ram Mohan Roy Sarani

I am writing to bring to your attention that I have already cleared the minimum amount due on my credit card ending with 9001. The payment was completed in two parts as detailed below:
- INR 15, 000.00 paid on 04-July, Transaction Reference No: [protected]
- INR 3, 490.00 paid on 25-July, Transaction Reference No: [protected]
Despite settling the minimum dues, I have been receiving repeated recovery calls, which I believe...

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Hi Team,

I am Arvind Gadekar. Amount of Rs.826 was debited by ICICI bank on 30/07/2025 without sms alert or email alert. The transaction mark was DMC/IN (demat acc no.) DP CHGS TILL jun 2025. The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges...

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Hi Team,

I would like to bring this to your notice that I have been mis-guided and made me open a demat account.

I have been informed by the representative of ICICI branch RTC cross roads that I have been charged a fees for not maintaining minimum balance on savings account and suggested to open a demat and buy stocks which in turn helps me even if you don't maintain a minimum balance, no fees would be...

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Address: Wisemen House, BD-55, Rajdanga Main Road, Chakraborty Para

In the month of November 2003, I had been given/issued one Credit Card (No.[protected]) by ICICI Bank with a credit limit of Rs.25, 000/-.in the month of December 2004, the card was replaced with a new card No. [protected] with a credit limit of Rs.36, 300. Since then I had been paying my all dues within due dates against the transaction made through the card. A detailed statement is enclosed.
I did not get any statement...

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Address: ICICI Bank Kharvelanagar, Bhubaneswar

Loan Account Number: TBBBS[protected]
Bank Name: ICICI Bank, Bhubaneswar Branch
I had applied for a home loan from ICICI Bank. Shockingly, the loan amount was disbursed without collecting the mandatory construction agreement, which is required by RBI guidelines and housing loan regulations.
I raised multiple service requests:
• SR[protected]
• SR[protected]
• SR[protected]
But all...

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I am writing to formally raise a complaint regarding an unwarranted debit transaction on my demat account.

On 30/06/2025, an amount of ₹823.86 was debited from my account under the narration:

IN[protected] DP CHGS TILL MAR-25

I would like to bring to your attention that my demat account is currently inactive, and I had already initiated a request for its closure in the past. Therefore, this...

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My father, Mr. Amit Kumar Das, had invested in two ICICI Vimal Vaatsalya bond money multiplier bond-private placement series R/BPN/99/1, the face value of which is Rs. 1000/- only. The issue date is 01.07.1999, and the redemption date is 01.01.2018, with a tenure of 18 years 6 months. The bondholder number is 0000001, and the certificate numbers are 7973 and 8876.

The name of the bondholder is Assam Sales Corporation - agent:...

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Address: Branches are all over India

Hi Team,

I'm not able to apply in IPO trough ASBA Service from ICICI Bank from last around 10 days. I tried calling Customer Care many times but they were not able to provide the solution.

While applying on site massage shows "This facility is temporarily unavailable. Please login to ICICI Direct website or visit nearest ICICI Bank branch to avail this service." When I'm reaching to bank they are not aware of...

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I am an icici bank customer. On 06-June-2025 ECSRTN charged 590 rupees. The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com....

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I did a bill payment of 179.19 from jio app using my Icici bank multiwallet card, but when I diverted to payment page it shows 184.16. Although I did recharge and checked tried to check the bill from jio but it shows only 179.19 then I asked Icici customer representative to clarify they said we are not charging anything extra. I went for Jio customer care but they also said sir we only recived 179.19 and that is what we are showing on the...

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I had been facing issues with the ICICI bank for past 15 days. It all started with a refund that I was ecpecting from AIR BNB on 14th mai. While they have shared all the transaction ID and everying that the refund has been successfully received by the bank and it should reflect in 7 days. AIRBNB has shared every required detail and transaction ID but it bank is not processing it. When I started following up with the bank, they said nothiing...

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Hi
I have ICICI Platinum credit card(ending with 1018) and rupay credit card(ending with 8002) for me which is life time membership free card. I got add-on Rupay (ending with 8101) and Platinum card (ending with 1117) for my husband. ICICI deducted annual membership fee for the Rupay add-on card. I called the customer service and asked them to cancel the add on rupay card as my husband was not using it for quite some time. I also...

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I received a call on 21 feb 2025. they said that the are from icici bank. They said that I have some unredeemed points in my credit card and told me to fill my details on a website. After filling the details, my credit card for charged with 81240. I immediately informed the bank about the fraud. I also informed flipkart where the transaction was done. I also registered complaint on cyber cell 1930. Inspite of all this icici bank charges my...

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Fraud debit card transaction through vin/innovative

Date 18-May-2024 fraudulent transaction happened on my icici debit card for the amount of rs.1417.45 in single transactions. Again another Transaction happened on[protected] by VIN/RELIANCE RE for the amount of 3539.30

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is very hard for me to understand that icici bank claims that the cards are secured and embedded with a chip, how is possible for someone to steal money from my account thru online transaction without knowing otp/3d secure pin/atm debit pin along with card expiry date and customer name on the card.

Please take necessary action on this complaint asap, otherwise i will go to the consumer court regarding this issue

ICICI Bank customer support has been notified about the posted complaint.

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Address: PAN India

Deceptive illegal unethical unfair malpractice ICICI bank has executed in my home loan since 2015 a few as listed below:*) Changing home loan of 2015 to personal loan as interest rate is double in personal loan.*) Sanction of New Home loan as RESALE to grab high interest.*) Excess market rate for property to sanction in higher interest slab above thirty five lakhs intentionally deceptive.*) Cheating with SPECIAL offers at time of loan...

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Address: Udalguri BTR Assam

I made an apdcl bill online apdcl app via Google Pay for Rs. 404. apdcl claims they didn't get the payment.
My bank account statement says the amount was credited to ICIC0DC0099
01035SL00IPAY
Kindly Please refund my money asap.

ICICI Bank customer support has been notified about the posted complaint.

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