ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 57%
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19534
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1819
down
731
up
715
down
412

Phone:
Phone:
up
826
down
436

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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57%
Complaints
19534
Pending
3295
Resolved
9758
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank Complaints & Reviews

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Dear sir,
I am able to login into my icici direct trading account for the past two days. I lost two trading days and the money invested by me is at stake. Please arrange to do the needful immediately.
Thanks
N.S.Sankaran
[protected]
Jul 29, 2021

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ICICI Bank customer support has been notified about the posted complaint.
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    Hi ICICI Manager
    Regarding fraud on 2 unauthorised transactions done on my Lost debit Card, on June 25th 2021 Friday...
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    I see a debit transaction for 'DCardfee4937JUL21-JUN22+GST' in my savings account. Rs. 487.50 is deducted.

    I am not aware what type of charges are these.
    They never informed me regarding these charges either by email or by letter.

    I want my money to be credited in my a/c which they have deducted from my a/c.
    Jul 29, 2021

    Complaint Status

    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (379780) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Dear Sir,
      I have been debited Rs.826.00 with the description:
      DMC/IN[protected] DP CHGS TILL JUN-21

      When I approached icici direct executive to close my DP account (over 10 years ago), he did not close my account, and he assured me that there is no maintenance changes, if the investment is less than 2 lakh rupees.

      Please review my account and reverse the charges. I hope there is no investment in my icici direct account.

      And please let me know the procedure to close the account officially. You can call me on +91-99XXXXXX06.

      Regards,
      Basavaraju
      Jul 29, 2021

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      ICICI Bank customer support has been notified about the posted complaint.
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        Hi Team,

        My name is Gurmeet, I'm a TCS employee and when I joined the company 5 years back I was given ICICI...
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        I am VINAY 826.00 Rupees has been deducted from my account as [DMC/IN[protected]] DP CHGS TILL JUN-21 DP charges on 27/07/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
        My Account Number is[[protected]].
        Jul 29, 2021

        Complaint Status

        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378877) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Dear ICICI, I was told that there is no monthly and yearly charges for my demat account as i was a icic employee but I could...
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          I am holding icici account for almost 5 years.nowadays I have noticed that my amount has been debited for "MAB CHG" and "POSDEC CHG".It was almost Rs.900 in last 3 months.
          I was doing all bank transaction in icici bank, but looks I need to check for alternative and close the account.
          Jul 29, 2021

          Complaint Status

          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378586) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          1 Comment
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            I never use demat account of ICICI and i have not seen any charges for demat account but they charged me Rs.304.58. This is...
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            Rupees 481.83 has been deducted my account as (DMC/IN[protected] DP CHGS TILL JUN21 on 27July 2021.
            When i created the demat account, i was not told about the dp charges, it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected].If any charges atleast deduction message should be from you but no any message from you it's not acceptable.. Please do needful .
            Jul 28, 2021

            Complaint Status

            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378591) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            1 Comment
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              My Demat account has been closed in October 2016, i have a confirmation email also on that, but still my account has been debited for Rs 826 on 27/07/2021.

              DMC/IN[protected] DP CHGS TILL JUN-21

              This is outright FRAUD from ICICI Direct.
              Jul 28, 2021

              Complaint Status

              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378711) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              1 Comment
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                My Demat account has been closed in October 2016, i have a confirmation email also on that, but still my account has been debited for Rs 826 on 27/07/2021.

                DMC/IN[protected] DP CHGS TILL JUN-21

                This is outright FRAUD from ICICI Bank.
                Jul 28, 2021

                Complaint Status

                ICICI Bank customer support has been notified about the posted complaint.
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                  I am using icici account and rs 826/-deducted from my account as (Dmc/in dp chgs till Jun 21 on 27-July-21. I have never used my demat account till now. They told me by the icici representative that it is free of...
                  Jul 28, 2021

                  Complaint Status

                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378694) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    My Account[protected] has been debited with 480 rupees saying DMC DP CHGS TILL JUN-21. But I never used a Demat account of ICICI bank.
                    Please close the Demat account and refund the amount deducted.
                    Jul 28, 2021

                    Complaint Status

                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (378603) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    1 Comment
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                      My name is Sai Ravi Teja Bavirisetti and my ICICI account got debit with 482 rupees without any message of deduction. When...
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                      I have a demat account in icici bank for more than 2 years now. Today when i checked my bank transactions and i found that there is one debit transaction DMC/IN [protected] DPC HGS till Jun '21 — Rs 826/- (date 27 July 2021). when i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] This is completely unacceptable and please refund my deducted amount. My phone number is [protected]
                      Jul 28, 2021

                      Complaint Status

                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (376253) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      swapnil asanekar's [Complaint's author] reply, Aug 1, 2021
                      Kindly send mail id, as above message mail id is protected, kind message me mail id on my registered mobile number 9421174051 or email me on [email protected]
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                        Sir,
                        I have invested rs. 52, 000.00 in sovereign gold bonds scheme 2016-17. My certificate no. Is [SGB[protected]...
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                        I had raised a FASTag request on 7th Jul which I never received.

                        I called the customer care[protected] on...
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                        My name Desh Raj, LAN - LHKNA[protected]. I need an urgent Home loan statement . My branch requests you thrice for a statement ...
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                        While opening my salary account the bank officials opened 3 in 1 account so demat account created without informing me later...
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