[Resolved]  ICICI Bank — Transaction declined due to security reasons

I am making a payment to Government Registration office with everythign ready for registration of my new flat and the netbanking transaction declined, asking me to consult customer care.

The reason given was the value of transaction was high, that was the only reason given for blockign my transaction.

They didnot unblock my transaction immediately and asked me to wait for 2 hours to unblock the transaction.

So now i lost the window of registration and had to do it next day. This is very very bad interms of my reputation with the builder and everyone around me.
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Apr 10, 2024
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Mar 02, 2024
Updated by krishna hvs
I am looking like a fool around, because of your inefficiency and choose your bank for a decade of service. You could have simply called me before blocking transaction or after blocking transaction and let me do the transaction immediately. The transactions are always time critical and you can always have additional security or 2 or 3 factor authentication, but not decline and leave the customer to follow up behind you to get the issue resolved and create a monumental trouble.. VERY VERY BAD. SHAME ON YOU.
Verified Support
Mar 10, 2024
ICICI Bank Customer Care's response
Dear Krishna hvs,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1bz74) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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