ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 67%
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19899
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1840
down
742
up
720
down
414

Phone:
Phone:
up
838
down
439

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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67%
Complaints
19899
Pending
803
Resolved
12583
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank Complaints & Reviews

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Am an icici bank customer. Today[protected] ecsrtnchg charged 577 rupees. I don't know what the charges ecsrtnchg... They...
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ICICI bank is calling my collegues and even my boss and telling them I have given their number as reference. Sharing my personal information with them and haraasing them by calling them continuously and talking rudely with them. ICICI bank is treating me like a criminal which isunfair and giving info about my dept to others is against data protection ACT.
Aug 25, 2021

Complaint Status

ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (456870) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
1 Comment
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    ICICI Credit card No. [protected] was closed years back, but still not updated in CIBIL. Please do the needful....
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    Ear Sir\Mam, As per your Mail please find the attachment of my 4 certificate and i also write full details of certificate...
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    Myself Binit Amin,

    I have been with icici bank since 2015. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Feb-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.

    My linked email id - amin.binit.[protected]@gmail.com
    Contact num - [protected]
    Aug 25, 2021

    Complaint Status

    ICICI Bank customer support has been notified about the posted complaint.
    29/10/2018 29/10/2018 DMC/IN[protected] DP CHGS TILL SEP-18 275.33

    27/02/2019 27/02/2019 DMC/IN[protected] DP CHGS TILL JAN-19 826.00

    25/02/2020 25/02/2020 DMC/IN[protected] DP CHGS TILL JAN-20 826.00

    4/02/2021 24/02/2021 DMC/IN[protected] DP CHGS TILL JAN-21 826.00

    Total transaction in my account related to this one.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (460290) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    2 Comments
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      I opened my Demat account vide account No. IN[protected] and Trading account vide No. [protected] with ICICI Direct in...
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      Am an icici bank customer. Today[protected] ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They...
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      Am an icici bank customer. Today 25-08-21 ecsrtnchg charged 425 + 570 rupees and 19-08-21 ecsrtnchg charged 164 . I don't...
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      We had paid the bill using UPI scan code mentioned on Mahavitaran Bill, the amount got deducted from my account but the bill...
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      My account number is[protected] in NFC Branch, New Delhi, my complaint is the total amount is Rs 29652/ - difference shown in the available balance and total available balance. While I may not even request for any autopay or any kind of payment deduction, then why is this difference amount being displayed?

      kindly sort out the above-mentioned issue as soon as possible, for any assistance required to contact at my number is [protected].
      Aug 24, 2021

      Complaint Status

      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (453031) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      1 Comment
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        Dear Team,

        My savings account is debited 6 times this month with the amount of Rs. 590 each transaction. Totaling...
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        I have never raised request for expression debit card. I have received it from the Icici bank and without asking they have...
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        Hi Team,

        My account is locked and I am not using icici direct for past 3 years.
        Unable to access www.icicidirect.com...
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        Today ICICI Bank did 50 transactions for POSDEC charges of Rs 1500. What kind of pathetic excuse for a bank are you?.
        Your...
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        I had to register a complaint about unnecessary deductions, I had went to my branch (Civil Lines, Prayagraj (Allahabad)) which...
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        Am an icici bank customer.
        On 12/08/2021 one unknown charge of 590 rupees deducted on the name of "NACH_AD_RTN_CHRG~PRUMF~07AUG21"....
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        Dear ICICI Team,
        While using the debit card of fuel stations, everytime surcharge deducted from account. I have noticed, Rs. 9.44 on the transaction of Rs. 2000 on petrol pump everytime. What is that for. Govt of India is promoting Digital India and when we are going digital, banks are deducting my money for using my money. Kindly resolve this ASAP, otherwise ICICI Bank's credibility would be at stake. Already I have withdrawn 2 accounts from ICICI Bank (My Wife & MySon) for charging too high MAB. And also closed the locker facility for increasing locker rent uninformed, from Rs. 1500 to Rs. 3500 in an Year.
        Aug 24, 2021

        Complaint Status

        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452123) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          I had a balance of 4709.7 rupees in my credit card .I made a payment of 4710 thru my hdfc bank . Got the confirmation from tm-icicb after 48 hours.
          Stating " payment of 4710 towatrds your icici bank credit card **1009 has been received through click to pay on 22nd aug 21 . Thank you "

          but from ad-icicib still getting message for payment . And
          autovoice call also is not stopping .
          Aug 24, 2021

          Complaint Status

          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (452112) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          1 Comment
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            Dear Sir,
            I have not made any transaction from my account since last month, got an alert on my registered email -----alert...
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