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ICICI Bank Complaints & Reviews

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Updated: Jul 14, 2026
Complaints 23787
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14308
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ICICI Bank reviews & complaints page 11

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S
Shekhar Chandra lohani
from Rudrapur, Uttar Pradesh
Sep 29, 2022
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Money deduct from my account without my permission

Hi,

I am ICICI account holder, Sep'22 month my account got deducted as "CashTxnChgs-Branch-AUG22+GST" charges.

29 Sep'22 - Rs 1327.50

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

I want to refund...
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N
naveen6660
from Hyderabad, Telangana
Sep 26, 2022
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Amount got debited but not credited Back

Hi. My amount of Rs.12, 000 has got debited on 10th Aug'2022 with Ref no: [protected] but still not yet credited back to my account. Whenever I'm trying to reach ICICI, they are saying that amount has been transferred to Receiver. Receiver account was not credited with the amount....
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P
Sep 23, 2022
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Please refund my amount of EBA/NSE Transaction

Please provide the information about the transaction which is happening every month on 22nd, if it is related to demat account.
I want to close it ASAP.
For last few months I have been charged with around 1700 twice and I don’t know why I want full refund of tha amount.
Transaction number -
1. EBA/NSE N 2022180/[protected]
2. EBA/NSE N 2022158/[protected]...
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S
s.s.Karthik.be
from Dindigul, Tamil Nadu
Sep 14, 2022
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Salary Account Frozen without notification

Address: Dindigul, Tamilnadu

Hi,

I'm having a salary account with ICICI bank. Last week suddenly, I was not able to do any transactions in my account. When I called the customer care number, they informed me that my account was frozen and I need to visit the nearest branch to get it resolved. So I visited the ICICI Dindigul (Tamilnadu) branch. There they informed me that on notice from the income tax department, my salary account was frozen. Since I'm...
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P
Paaripatel
Sep 12, 2022
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Bank employee misbehaving

Address: Nipania indore

Dear sir,

I recently visited nearest home branch of icici bank which is in mahalxmi nagar indore, with some serious concerns regarding my account. However an employee named Ritika behaved bery badly and arrogantly while asking questions about my concerns related to account. She did not even pay attention and respond to my concerns. I request to please take action against that employee. My account no.[protected]...
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knitish4237
Sep 12, 2022
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False Gold Loan from ICICI

A false gold loan (A/C No.[protected] was put on my CIBIL Report from ICICI Bank using my personal information i.e., address, PAN Card, and Mobile Number. Its already have been more than 2 years since I have made this complaint to ICICI Bank but I have not got any positive update and the loan is still being reflected on my CIBIL report. The only response I get from ICICI Bank is that the team is working on it. I also contacted CIBIL about...
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PURNA KISHORE DEVARASETTY
Sep 9, 2022
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Available balance and total available balance

Address: Icici bank

I transfer the amount of rs 14400 to icici sb account, for payment of icici credit card

When I am trying to pay the cc bill using I mobile app of icici it was decline due to insufficient balance. But the amount is showing in sb account but i am unable pay due to this disturbance.

Without intimation they holding my amount..
I don't have any debts relating to this sb account.

Total available...
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D
dscbsf
from Gurgaon, Haryana
Sep 7, 2022
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Non refund of excess amount by ICICI credit card

Sir, 09th Aug'2022 was the last date to pay my ICICI credit card bill payment and I have made the bill payment Rs. 26, 539.77 through my SBI netbanking. but the payment declined and amount was deducted from my SBI account. As the payment date was last date I have made another payment from my KOTAK bank netbanking to avoid late fee. but on 11th Aug'2022 I found that my both amount has been credited to my ICICI Credit card account.
I...
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Bakkiyaraj R
from Chennai, Tamil Nadu
Sep 6, 2022
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Amount Deducted but not paid to the merchant

I have done a transaction through SBI payment gateway for my Sisters Engineering semester fees from Icici Mobile Banking. The amount is got deducted from account but i got payment failure error. So still the payment is not reflected in Anna University website and also the amount is credited back to my account.

Transaction Details:
BIL/ONL/[protected]/State Bank/MOPSANNA

Date :[protected]
Account...
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M
maheshbabu321
from Hyderabad, Andhra Pradesh
Sep 5, 2022
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Wrong enquiries added to my cibil records from icici

To
ICICI BANK Team.

Dear sir/madam.
Iam PARAMADILA MAHESH
from Hyderabad, Telangana.

SUB: Wrong enquiries added in my Cibil Report.

I never applied for a Loan enquiry from ICICI BANK in this year 2022
But an enquiry was added in my cibil report.

Details are...

Member Name Date of Enquiry Enquiry Purpose Enquiry Amount
ICICI BANK 14/07/2022...
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M
Manalan
from Namakkal, Tamil Nadu
Sep 5, 2022
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Need refund and to close the Direct account.

Hi,

I need to close this demat account ASAP and need the procedures to get the refund of 757.17 rupees debited from my account for DMC DP charges.

This demat and trading account is opened without my knowledge and permission along with my salary account opening on 2018.

I noticed that the demat account is opened after 757.17 rupees charges was debited.

I tried to contact customer...
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S
Sumit Kawalkar
from New Delhi, Delhi
Sep 2, 2022
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Credit Card first EMI paid but showing entire amount as due

Please help in resolution of the query.
I had made a payment which was made as an EMI offer from ICICI Credit card on 2nd Aug'22, but EMI is not reflecting and it is showing entire amount as due amount now.
First EMI was deducted on 4th Aug....
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T
Tejs02
Aug 31, 2022
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Cashtxnchgs-branch-Jul '22 money deduction

Hi Team,

Account Number:[protected]
Transaction Date: 30 Aug '22
Transaction ID: S71186540

I am ICICI account holder, 30 Aug '22 month my account got deducted as "CashTxnChgs-Branch-Jul22+GST" charges without my knowledge.

Jul'22 - Rs 4130

I want you to refund the amount.
Without customer knowledge debiting the money is showing the cheap behavior. And charges...
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M
mailrajupandit
from Bengaluru, Karnataka
Aug 31, 2022
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ICICI Credit Card is not getting delivered and customer support are not giving updates

I have applied for amazon pay ICICI credit card on 24th July and during that time i have been told that will be delivered in 1-2 weeks. But its been more than 2 months i have not received it yet. i have called to customer support many time either they disconnect the call if ask more questions on what next can be done or they keeps on telling "your card is approved and will be delivered once printed" or they says there is a technical issue....
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D
devilbro
from jhunjhunu, Rajasthan
Aug 30, 2022
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Eazypay portal is showing pending to my successful transaction

Address: pune

I had made done a transaction of 22, 453 through google pay on eazpay to pay my college fees but it got deducted from my bank account but never get successfull on eazpay portal and is showing 'pending' status only. please help in redressing my grievance asap. my upi transaction id is '[protected]' ....
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S
sur25
from Delhi, Delhi
Aug 30, 2022
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Issue with amount deduction of rs. 706.82

I am the a/c holder of icici bank.
Now they have charged rs. 706.82 under this category dcardfee0259aug22-jul23+gst
on 26 august 2022
I am not aware what type of charges are these.
They says there is no charges o[censored]sage of card and now they deducted my money. Irony is they don't even notify this deduction.
Kindly refund my money back to my account.

Who has given right to icici bank to deduct...
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Parasuram Padmanabhan
from Noida, Uttar Pradesh
Aug 30, 2022
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My Fastag Account Deactivation and account closure

I'm Parasuram Padmanabhan. This is to bring to your attention that I sold my Car bearing Registration number DL7CF6172 on 27th Aug'2022. Same day I applied for closure of my account that was successfully submitted. However. due to oversight I forgot to remove the Fastag Sticker from my Car. Therefore, debits happened from my Fastag account and finally account became negative. I received an SMS Alert today on 30th Aug that my account is negative...
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H
Hitesh Surani
Aug 30, 2022
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ICICI Bank Complaint about CashTxnChgs-Branch-Jul22+GST

Hi,

I am an ICICI account holder, Aug'22 month my account got deducted as " CashTxnChgs-Branch-Jul22+GST" charges.

30 Aug 22 - Rs 5, 193.48

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

I want...
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B
Boxer5512
from Bhopal, Madhya Pradesh
Aug 30, 2022
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ECSRTNCHG 01 auto debit charges from ICICI Bank

Hello Sir

Without any messages and notifications how can you auto debit my money..? What is happening from your side.

Whats charges is this ECSRTNCHG01?
Almost 3 thousands I had spent this without getting any notifications Please resolve fast icici is helpful I know....
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R
Raj Chaba
Aug 29, 2022
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Reward Points Issues

Dear Concern,

I'm writing this email to highlight the issue of my credit cards reward points.I tried to find my reward points on my net banking but could not get success.

My details as below

Name Raj Kumar

Please help on this.

Regards,
Raj Kumar
[protected]...
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