[Resolved] ICICI Bank — Transaction failed but amount deducted and not refunded in same account

dharmvirkumar44

from Shillong, Meghalaya

Address:	793003
Website:	www.icicibank.com

Sir, I would like to state that on 28.10.2015 by 08.30 PM transaction has been failed during transfer of Rs. 2500 to my ICICI wallet No. [protected] from ICICI Pockets saving Account No.[protected] with transaction reference number INF/[protected]/[protected]/3327010 00026/2/0 but the same amount has been dedicated from my saving account and til date amount has not been refunded. Therefore, it is requested to refund Rs. 2500 to my saving account which is mentioned above. Thanking you, Regards Dharmvir Kumar

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Oct 2, 2016

Complaint marked as Resolved

ICICI Customer care called me and directed to wait for 15 working day. After 15 days I have received the same amount. Thank you

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2015

ICICI Bank Customer Care's response Dear Mr. Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 01, 2015

Updated by dharmvirkumar44 I have tried to contact Customer care ICICI Bank but not response. I request please solve this problem at earliest.