[Resolved] ICICI Bank — Transaction failed yet money not received back

Aruna Kunapu

from Gurgaon, Haryana

Website:

icici.com

Hi,
When i was sending money, transaction failed due to poor data connection. Money got debited but was not credited into other bank.
I have twice mailed and raised service request for this. No effective response saying that they could not connect to my number. And also when i was raising service request it was asking for payment id how i provide them payment id when the transaction was not successful.
Next time i have raised a complaint 5 days back no response til now.
"very poor service"

Could anyone please tell me what to do next?

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Feb 3, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ttc9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team