[Resolved]  ICICI Bank — Transaction withheld due to security reasons

I have tried to purchase a laptop from lenovo website and even microsoft one drive account but both transactions failed with the same reason as below;

Dear Customer, transaction of INR 40, 499.56 on Credit Card XX4007 is withheld due to security reasons. pls call our Customer Care.

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as i am unable to make the purchases which are my absolute essentials now.

My UID is [protected]@okicici
And account no is[protected]
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Aug 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Jun 22, 2020
Updated by Vasu Ghatole
The transaction was for purchase of washing machine from reliance and not laptop
Verified Support
Jul 02, 2020
ICICI Bank Customer Care's response
Dear Vasu Ghatole,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
 
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