[Resolved] ICICI Bank — troubles with icici fastag

Santanu Basu

from Noida, Uttar Pradesh

Address:

122002

Hi, i bought icici fastag online on 29th nov. I got 2 messages saying my icici fastag account is activated. My icici fastag ac no given is 11674321 and tag acc no 22112513. I don't know which one is correct. And i didn't receive the fastag for any of them.
I further got a message on 6-dec saying that fastag serial no.[protected] is assigned to tag acc. No. 22112513. But there is no information on whether the tag is shipped or not nor the tracking id?
And both the helpline numbers[protected] and[protected] are not functioning for last 10 days

Can you please help as the deadline is approaching and not sure on what to do.

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Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Santanu Basu,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0347t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team