[Resolved]  ICICI Bank — Troubling in fraudulent credit card transaction resolution

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	icicibank.com

3 fraudulent transactions total 1364 Euro approx Rs 1.15 Lakh happened to my credit card on 12th May over 10 hours. ICICI did not tri to contact or block the card as security measure which they normally do. After I raised dispute resolution and asked for a explanation to ICICI initially they started the process but could not explain to my satisfaction. I tried to contact their higher management for better explanation. Higher management simply blamed me and card issuing authority without tried to understand my situation. As I argued against them, Now after 7 days they are asking for proof of my communication to merchant whom I do not even know otherwise they will not raise dispute and resolve. They are simply troubling me rather than helping though I have no control over the incident and am only suffering here. They are simply denying their role by putting everything on me. I can send all the mail communication between me and ICICI team.