[Resolved]  ICICI Bank — Unable to make transactions due to "security reasons"

Address: Hero Honda Branch, Gurgaon

I have been trying to make a fund transfer of ~3, 37, 000 for the last 5 hours, and haven't been able to. All it keeps saying is, "Your transaction couldn't be completed because of security reasons".

I have to transfer this amount latest by tomorrow, or I would lose my vehicle.

A customer agent called me to ask if the attempt to transfer fund was fraudulent. I told him no, I was attempting this myself, and asked him for a resolution. However, he just cut the call without even explaining anything.

There has been no support or response from the company or their customer service, at all.
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Jul 1, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 31, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06iyj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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