[Resolved]  ICICI Bank — unable to use the "convert to emi" option

Address:

India, New Delhi, Delhi, 110019

I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.