[Resolved] ICICI Bank — Unauthorised reversal of amount

Saifur Rahman Mohsin

from Bengaluru, Karnataka

Address:

ICICI Cox Town Bengaluru Branch

I get rental payments from my tenant in Bangalore. This is made into my father's account (which I maintain) and I usually immediately transfer this to my father's local (home) ICICI account since it's his money and I'm just managing it for him since he's not in the same city as the tenant whereas I am. This time, after I transferred the received rental amount to my father's account, the original payment got reversed to the tenant without my consent or authorisation and now 40k has been reduced from the bangalore account i.e. you have reversed the amount by dipping into my savings. How is this even allowed?

I struggled hard to get my tenant to pay up and finally after a lot of delay and got the amount and now the tenant is denying that a reversal was made. When I called my branch and asked for details, they told me it has been reversed and that it was a server error. If it's a server error, it is a fault on your part and you are responsible to fix it. So kindly check the transaction number of the reversal and please put the amount back into my account.

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Nov 12, 2020

Complaint marked as Resolved

I got my tenant to repay amount after quite a struggle. This is totally a mistake on the bank part as it enables cheating. What if I had sold a product to someone and they paid amount thro ICICI bank but then this issue happens and they get refunded? They would have the money (even thou I didn't initiate it) and they would also have the product so I would be cheated. Bank should not make such mistakes--and when I called support all I got was "server error" and an apology with no reverse of the amount. I struggled to make my tenant pay up the amount. If this happened in the US, you folks would have been sued big time because of this.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15fxs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nov 12, 2020

Updated by Saifur Rahman Mohsin I got my tenant to repay amount after quite a struggle. This is totally a mistake on the bank part as it enables cheating. What if I had bought a product from someone and given the product? The money would be refunded to them (even thou I didn't initiate it) and they would also have the product. Bank should not allow such mistakes. If this was the US, you folks would have been sued big time because this happened.