[Resolved]  ICICI Bank — Unauthorised transaction through debit card

My account was debited Rs.199 for no apparent reason. The following message was received:

Transaction of INR 199.00 done on Acct XX265 on 15-Apr-21.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 945.41.Call 18002662 for dispute or SMS BLOCK 265 to [protected]

I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
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Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e43r) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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