ICICI Bank — Unauthorized claim for personal loan amount

Address:560037

Hi team,

This is regards to the call which i am getting from the recovery agency from a 3rd party of icici bank regarding a personal loan. I've been getting these calls for a quiet a long time and whenever i've asked them to send me an email from icici bank official mail id they are not. Today it went to an extent where they are contacting me on my office land line and also contacted by husband and colleague about this loan. My husband collected the loan details from him and are as below

Loan number: lidng[protected]
Loan amount: 30, 000/-
Loan date: 27-sep-2005

All the details which they are providing are matching except for my dob. I called icici bank customer care directly but they are asking me to visit the branch to submit my documents. Now i'm even more scared as someone has forged these documents to take the loan, now submitting the document to icici bank again is becoming a concern to me.

Just to bring it to your notice that icici bank cannot and against the law to take personal information about an individual without their concern.

I hope someone looks into the matter and writes back with the details.

Regards
Archana
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a38bkp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
archu0503's [Complaint's author] reply, Aug 19, 2016
Hi team,

Today Again after 4 months I'm getting a call from a 3rd Party who talks in a filthy language to a women, his name is Vimal and his number is 04446028807 / 8134112654

Is this how ICICI bank works. It's a matter of your reputation. You cannot irritate the customer like this

Regards
Archana
Hi Team,

I do not have any UID for me to go ahead send you the details. And i hope you go ahead and resolve this in this forum so that there are few other people who will get confident on the ICICI bank

Regards
Archana

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