ICICI Bank — Unauthorized credit card charges, unethical behavior of icici bank

Address:

Faridabad, Haryana, 121002

In my credit card statement from 24-jan-2016 to 23-feb-2016.

I was having previous balance displayed 17493.36 which got neutralized with the payment of 17493.36 and new purchases was worth of 51921.29, for which minimum amount due was 2600/- with a due date of 13/03/2016. I paid 3000/- on 10/03/2016.

Now in the statement from 24-feb-2016 to 23-mar-2016.

Icici is now asking me to pay interest for that 3000/- also which i've deposited in previous month and charging me interest on the complete amount of 51921.29/-.

Also, when i saw the issue i called up 3 times to icici customer care and surprisingly there team was incapable of providing me a clear answer of those extra charges, instead they shared with me an interest calculation sheet.

When i followed the same with a senior executive in customer service department with the name of mr naresh, he was unable to give me a proper answer while i was discussing the interest calculation sheet with him.

I asked him a few logical questions which he was not willing to answer as he knew its a mistake of icici.

I thought of compiling a complete story and sending it to the complaint department then i got a reply from mr indrasena reddy, customer service manager who instead of bringing transparency in the extra charges tried to scare me of the extra charges which will be piled on me if i won't timely pay to icici.

That's a clear unethical behavior of icici overcharging customers and when asked not able to provide clear explanation instead avoiding communication with the customer as they know most of the client don't even check their statements thoroughly so icici is trying to levy unnecessary charges.

I got this credit card a few months back and in past few months they have charged excess of 5000/- from me. Now lets say icici fool just 1% of indians (I.E. 125 lacs people) with these extra charges, they are earning 6250 cr and then they proudly show their numbers at quarter or year end displaying their growth or success via fooling their customers and passing the profits to fii share holders.

Trust me on this i am not putting this complaint because you are over charging me for 1664.76/- but because i've got unprofessional response from your teams and you've lost a loyal customer.

I've blocked my card and there won't be any further transactions happening from my side and i'll pay to icici what i am liable to pay i.E. 42220.62/- not a paisa more, as i've already paid 10000/- to icici yesterday.


Not so much of thanks for everyone in your team.

You guys do hell of a in-operations.

Jatesh sachdeva