[Resolved] ICICI Bank — unauthorized credit card charges, unethical behaviour

hariharan_in

from Bengaluru, Karnataka

Address:	641035
Website:	www.icicibank.com

Hi, in name of service gesture i have been charged (500+90) on 20/08/2017 as overlimit fee. This looks like absurd. My credit limit is 10000/- based on customer support feedback seems like 44.33rs is the excess i have been used. I'm not intended or expecting or looking for icici to support incase o[censored]sing my credit card beyond the defined credit limit.

It might be icici favoring customer to use beyond the credit limit to an extent. But as a customer i dont really want such a feature. This isnt the feature or option i wanted for my credit account. I believe i havnt agreed for such a provision.

This is really bad to charge 500 for use of 44.33rs extra or for allowing customer to use beyond credit use and charge more.

Expect the charges to be waived off.

If not i would like to end my debit and credit accounts with icici. I do believe losing one customer like me is not a big deal for icici.

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Oct 8, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

ICICI Bank Customer Care's response Dear Customer, (hariharan_in)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4fjpf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team