ICICI Bank — unauthorized deductions are been made

Address:

Udaipur, Rajasthan, 313001

Customer details :-
A/c name – sangeeta bapna
A/c no. –[protected]
A/c type – saving
Customer id –[protected]
Bank name – icici bank

Recurring deposits :-
Deposit no. –[protected]
Open date[protected]
Dep. Amount – 2000/-
Roi % - 7.50
Period - 15 months
Maturity amount – 31535
Maturity date – 22/09/2017
Mode of payment – auto debit on or about at 22 of every month from saving account stated above.
Issue

1. 14 auto debits were successfully done every month from 06-2016 till 07-2017. But the last auto debit of august i. E. 08-2017 was not done from the banks side. (Saving account was having sufficient balance)

2. I came to know about this in september through the e statement that the last payment of rd is not been debited yet. So i called customer care to conform this, there i got the reply that sir u contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 12/09/2017 were the employee of the bank told me to deposit the cash rs. 2000 in the rd account. And i did the same.

3. On 22/09/2017 my rd’s maturity date when the maturity amount was not credited to my saving account, again i called customer care where she told me that my maturity date is 12/10/2017and she don’t know the reason for the shift in the maturity date and told contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 25/09/2017 were i had discussion with the bank employee and they admitted that it was an technical error due to which auto debit was not made in august, and cash was deposited on 12/09/2017 due to which maturity date sifted to 12/10/2017.

4. They realized there mistake and told that they can compensate me to loss of interest by reverting the charges of debit card which are being deducted from my account. And they made the reversal of amount being charged 172.50+171.75 = 344.25/- total on[protected] for letting me wait till maturity on 12/10/2017 with the maturity amount of rs. 31535/-

5. Now on[protected] my saving account was credited with rs. 31511/- instead of rs. 31535/-. A deduction of rs. 24 was made without any clarification. The bank employees also don’t know the reason for this deduction nor does my statement have any entry for this deduction.

Points to be noted:-
1. To compensate their mistake they have reverted me my 2 years debit card charges, is it legal to revert these charges. As they are correctly debited as per the rules.

2. No information regarding the deduction of rs. 24/-.