[Resolved] ICICI Bank — "unauthorized icici smab charges"

Kamal Nathan Francis

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560077

I'm a customer of icici bank for more than 3yrs. When i checked my account balance on 4th of dec'18, i was charged rs.497/- as smab charges. This is the first time i encounter such deduction from icici bank without informing the customer. This is not business ethics,

Also two times cgst charges was levied on me on 27th nov'18, for reason not known. Icici bank need to explain, the day before i just recharged jio number for 399 plan (That's including gst)

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Jan 6, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

ICICI Bank Customer Care's response Dear Kamal Nathan Francis,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hweq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 05, 2021

Updated by Kamal Nathan Francis ICICI website doesn't accept any complaints as such. I request the concerned authorities to take action against ICICI for unintended charges on consumers.

Kamal [protected]

Oct 05, 2021

Updated by Kamal Nathan Francis I request the ICCF not to allow the banks to mark the complaints as resolved. Please they do not take any initiatives to help consumers. Complaints were as old as 3yrs were not sorted out at all. And on the complaints page, they boldly put it has been SOLVED. NO NONE OF THE COMPLAINTS HAVE BEEN SOLVED FROM THE SIDE OF ICICI BANK.

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Comments

Mandy Pravu Sumedh

from Bengaluru, Karnataka

Rwdrdm redemption fee Rs.29.5

Don’t know y

Manideep
[protected]

ICICI Bank Customer Care's response, Dec 4, 2018

Verified Support

Dear Customer,

We will have our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Nilesh leve

from Bengaluru, Karnataka

What is this ECSRTNCHGS... charge applicable to my account. This was not disclosed, just directly deducted. Provide details.

ICICI Bank Customer Care's response, Dec 4, 2018

Verified Support

Dear Nilesh,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hweq_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

sharmakhimlal

Hi team, I've been charged for SMAB from last 3 months. From first 2 months I've maintained balance above 3k, but on Jan 2020 I've started maintaining above 10k. But again this month as well, I've been charged with SMAB + ICGS Tax . Why this is happening when I've already maintained SMAB balance above 10k. It should be stop but it still continue, and I can see SMAB for this month is showing 8K, I don't know why this is happening to me. I've registered a complaint regarding this to ICICI Complaint official but not a single response from them. Please have a look on this on priority basis. Because next month is arriving soon and if there is another deduction for SMAB that will not bearable at all.
I'm looking forward for your help in this.