ICICI Bank — Unauthorized transaction and cheating by icici bank

Address:

Bangalore, Karnataka

On 30th October, early morning around 3 AM, unauthorized transaction of rs 59490 has been done from my ICICI account(A/c no:[protected] in total of 10 transactions. i went marathahalli branch and registered service complaint(SR[protected]. On 5th Nov, i got rs 5000 returned from bank alongwith 3 sms regarding 3 transaction of 10k, 1500 and 5k that the claim has been declined for these three transactions as it is verified by 3D secure pin. I wet to marathahalli branch next day and discussed it with branch manager.(i guess her name was Sheetal). SHe checked my sms and escalated this issue to higher officials by a internal mail mentioning the amount of these three transactions. After that i called customer care several times and was informed that the issue has been raised to merchant site for checking the transactions and asked to wait for 50 days. on 5th of jan the service complaint has been closed. After calling customer care, i got information that the issue has been raised to merchant for only rs 2999. Ms Sageeta from customer care told me that for remaining amount the sms has been already sent to me on 5th Nov. I disagreed and told her that the SMS was went only for three transaction that is 10k, 1500 and 5k. i was not informed about other transaction neither via sms nor via customer care. But she didn't agreed and didn't give me any response. MY COMPLAINT IS 1. I haven't made the transaction and card was with me when the transaction was made. So Bank must return my money. 2. Why only rs 5000 was returned to me? 3. When the transaction rs 56500 was declined on 5th nov 2015 itself why i was kept in dark till 19th Jan 2016 and informed only regarding rs 16500. 4. Why it was lied for more that two months to me that the issue has been raised to merchant for all the transaction when it was only for rs 2999.