[Resolved] ICICI Bank — Unauthorized transaction

Shalini.D

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500023
Website:	ICICI

Hi my name is Shalini. I received an SMS on 3rd of March 2016, evening 4.27 pm stating that I made a debit card purchase of 2, 040 Rs. I was at my home and my card was in my wallet so I have no clue how the transaction was made. I have already contacted the customer care and they said they can't help me deal with this issue and said I should contact the payback team.I have also immediately blocked my credit cum debit card for the same.I have got in touch with the team but it's asking for the service request number which i have no idea about.Please help me in this regard.

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Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35ide) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team