[Resolved]  ICICI Bank — Unauthorized transaction charge

An unauthorised transaction took place on 12th Jan 2021 from my ICICI bank account. I was confused and checked my bank account statement when i got a message that a transaction of 399 INR from VSI/ RAZ lagom has been done and no OTP was asked for it, the amount was just deducted.So I kindly request you to recover it asap
Attached screenshots for your reference.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

An unauthorised transaction took place on 26th May 2021 from my ICICI bank account. I was confused and checked my bank account statement when i got a message that a transaction of 149 INR from VSI/ RAZ lagom has been done and no OTP was asked for it, the amount was just deducted monthly .So I kindly request you to recover it asap
Attached screenshots for your reference

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2047
    Resolved
    14246
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information