[Resolved]  ICICI Bank — Unauthorized transaction of Rs 23,000/- when ATM was with me

Address:

Ghaziabad, Uttar Pradesh

My wife Shivani Kapil is having a salary account in ICICI Bank, SHADRA Delhi branch. Her saving bank account number is[protected] On date 25.12.2013 (Wednesday) there is unauthorized transaction from her bank account of Rs. 23000/-. At 5:41 PM I withdraw 1, 000/- Rs from ICICI ATM located at vaishali sector – 4. But, seconds after leaving the ATM with Rs. 1, 000/- in cash that I had withdrawn, I received an SMS alert for not only the Rs. 1, 000/- I had drawn, but also another Rs. 23, 000/-. Shocked by this, I checked the debit card, presuming that I had lost it and someone may have misused it. But, to my surprise the card was intact with me. I informed this to ICICI bank & registered a complaint against the same. Complaint No for the same is SR[protected]. The bank’s customer care went through my complaint and informed me that unique ATM ID from which I made transaction of Rs 1, 000/- is SI-CW 2634 and unique ATM ID from which transaction of Rs 23, 000 was made is SI-CN-2227. Although both of these ATM machines are located in same complex, i.e. Atlantic Plaza, Shop No-4, sector-4, vaishali, Ghaziabad As requested by bank authorities I already submitted a copy of police complaint for the same on 27th Dec, 2013 at Vaishali Sector -4 ICICI Bank branch. I would request you to arrange CCTV footage of the mentioned machines to help me out of this mess. I need my money back. It’s highly important for me. After this most of my office colleagues are afraid of continuing with ICICI bank. I think my company is thinking whether to continue the salary accounts with this bank or change to some other bank which again is a big black mark for the bank