ICICI Bank — Undue charges at domestic airport lounge

Address:New Delhi, Delhi

How can 1 use of Airport lounge can cost me 1799/- that 2 within limit of 2 visits per quarter? I fail to understand the attitude of the bank, when I asked the same query and that too there was no mention of this money at the point of transaction
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32e4d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
please update what is the next course of action, recently I went abroad the same card was used and it was declined. My point is very simple if the card id declined that means it is cancelled, then how come the same card can attract charges for a usage?
This is absolutely not understandable, give me what has been charged mistakenly by you/ office


Regards,
Amrit

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2041
    Resolved
    14252
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information