ICICI Bank — Unfairly deduction of amount without any consent

I am using an ICICI bank account since 2013 and have never opened any Demat account. Today when I checked my account balance then I found that Rs. 826 has been deducted on the 28th of September in the name of Demat account charges till August 21. Even I was not notified about this transaction through a message which results in bouncing off one of my loan which is expected to go on the 30th of September. I need the deducted amount immediately and I will also not going to pay any bounce charges for this as I am not faulty here.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567854) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Oct 07, 2021
Updated by Vishalibd
[protected]@icicibank.com, is this the email id?
Oct 12, 2021
Updated by Vishalibd
so unprofessional, nobody is replying, I want the solution immedialtely
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