ICICI Bank — Unjust Auto Debit Charges on my EMI Account

Rahulg2194

from Faridabad, Haryana

Sep 28, 2021

Website:

www.icicibank.com

I financed washing machine from Bajaj Finance Service. After my first EMI was deducted on 2nd September, in the same month, I was charged ₹118 thrice on 23rd September under following tags -

1. MNDT_CHRG~AD_BAJAJFIN
2. MNDT_CHRG~SMSOTP
3. MNDT_CHRG~SMSOTP

I got in touch with Vishal from ICICI bank app chat option. He confirmed that MNDT Charge is one time auto debit charges registered through CMS/IPS Systems. He couldn't confirm why I have been charged thrice for one time fee and told me to visit the branch.

I tried calling ICICI customer support but nobody answered.

This is such a stressful and strenuous experience as a consumer. I have to take out time from my daily chores for this useless task. In such difficult times, one would expect seamless service from their banks and here, I was left with no resort but to visit consumer complaints, as the customer support is so poorly managed. I don't want to be an ICICI customer anymore.

After this issue is resolved, I'll pay my EMI and close my account with ICICI as soon as possible. Please somebody help.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (561142) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Sep 28, 2021

Updated by Rahulg2194 I'm unable to send any email on [protected[@icicibank.com, as I'm getting the notification that email is invalid. However, I have emailed on customer.[protected]@icicibank.com

Oct 06, 2021

Updated by Rahulg2194 I have still not got relevant support from ICICI Bank. Can we please escalate this issue?